We do our best to ensure the best quality and conditions of the products we deliver to your door. Please inspect your goods as soon as you receive them.
If you find that the item you have received has been damaged, please let us know within 3 working days by emailing: firstname.lastname@example.org In your email, please let us know:
- The order number
- The damage(s) - please provide photographs
- If you would like the product replaced
Once we receive your email, we will arrange for a pick up.
Please do inspect your goods upon receipt, and inform us of any issues within 7 days of receipt. If you fail to do this you shall be deemed to have accepted the goods.
IF YOU CHANGE YOUR MIND
You can return the product to us within 14 days after you receive the product. If you wish to do so, please let us know by emailing: email@example.com quoting your order number.
To be entitled to a full refund, the product must be in "as new" condition and be returned in its original undamaged packaging, including the outer packaging
Once we receive and check the product, we will arrange for the refund. Please note that we will only be able to refund you the original sale cost and not your return postage charge.
We would highly recommend you send the product back to us by a traceable service and ensure the shipment will be handled with care.
We will not be responsible for any damages caused to the item, or loss of the item while in transport back to us, so we do recommend that you insure your package.
NON REFUNDABLE ITEMS
Bespoke or Made-to-order products are non returnable as these have been made especially for you. Details of non refundable products can be found on individual product pages.
HOW LONG WILL IT TAKE TO RECEIVE THE REFUND?
It should take no more than 10 to 14 working days after we receive and check the product.